Return policy

Return policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

📝 Eligibility requirements:

For the return to be accepted:

• The item must be in its original condition , unworn, unused, with its tags and in its original packaging .

• You must provide a receipt or proof of purchase .

📦 How to initiate a return:

Contact us at info@helenabrand.com to submit your request.

⚠️ Any package returned without a prior return request will not be accepted.

For any questions, you can also write to us at: info@helenabrand.com

Please inspect your package upon receipt .
If an item is faulty, damaged or incorrect, contact us immediately so we can correct the problem.

🚫 Non-returnable items

Certain types of items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)

• Personalized or made-to-order items

• Personal care products (e.g., cosmetics that have already been opened)

• Hazardous materials, flammable liquids or gases

👉 If you have any doubt about the eligibility of an item, contact us before attempting to return it.