General Terms of Use
General Terms of Use
Welcome to HELENA! The terms “we,” “us,” and “our” refer to HELENA. HELENA operates this online store and website, including all related information, content, features, tools, products, and services (the “Services”). HELENA is powered by Shopify, which enables us to provide these Services to you.
These General Terms of Use (the "Terms" or "Terms") describe your rights and responsibilities when using the Services. By accessing our Services, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you must not use our Services.
1. Access and User Account By accepting these Terms, you declare that you are of legal age in your country of residence and authorize your minors to use the Services on your devices. To access our Services or make a purchase, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity related to your account.
2. Our Products We make every effort to accurately represent our products. However, colors or details may vary depending on your screen or device. We do not guarantee that the products will meet all your expectations. Descriptions are subject to change at any time, and we reserve the right to withdraw a product or limit its availability without notice.
3. Orders. Every order constitutes an offer to purchase. HELENA reserves the right to accept or refuse any order at its sole discretion. An order is confirmed only after payment has been validated. Please review your order carefully before submitting. Returns are subject to our Return Policy. You certify that your purchases are for personal use only and not for resale.
4. Pricing and Billing Prices are subject to change at any time. The price applied is the one in effect at the time of the order, as indicated in the order confirmation email. Prices do not include taxes, delivery charges, or customs fees. You must provide accurate and up-to-date payment information. You guarantee that you are authorized to use the credit card used.
5. Delivery We are not responsible for delivery delays caused by carriers or customs. Once the package is handed over to the carrier, the risk of loss or damage is transferred to you.
6. Intellectual Property All website content (text, images, videos, trademarks, logos) is the property of HELENA or its partners and is protected by law. You may not use, copy, or reproduce this content without prior written authorization.
7. Third-Party Tools We may provide you with access to tools provided by third parties. These tools are provided "as is" without warranty. You are solely responsible for their use. Any future features will also be subject to these Terms.
8. Links to third-party sites Our site may contain links to other sites. We are not responsible for their content or policies. Use of these sites is at your own risk.
9. Relationship with Shopify: HELENA is powered by Shopify. Your purchases are made directly with HELENA. Shopify is not responsible for any sales, damages, or disputes related to your purchases on our site. By using our Services, you release Shopify from any liability related to your transactions with HELENA.
10. Privacy Policy Your personal data is processed in accordance with our Privacy Policy and Shopify's Privacy Policy. By using our Services, you agree to these policies.
11. Comments and Feedback If you submit feedback, suggestions, or other content (“Comment”), you grant us a worldwide, royalty-free, and unlimited license to use it. You represent that you own the necessary rights to this content. We may remove any content we deem inappropriate without notice to you.
12. Errors or omissions There may be errors on our website (e.g., prices, delivery times, descriptions). We reserve the right to correct these errors and to modify or cancel orders if necessary.
13. Prohibited Uses You agree to use our Services only for lawful purposes. Any misuse, fraudulent use, defamatory use, or use that infringes intellectual property rights is prohibited. We reserve the right to suspend or delete your account for any violation.
14. Termination We may terminate your access to the Services at any time, without notice. Certain clauses will remain applicable even after termination (intellectual property, liability, etc.).
15. Disclaimer of Warranties Our Services and products are provided "as is" without warranty of any kind, express or implied. We do not warrant that the Services will be error-free or uninterrupted. Some jurisdictions do not allow the exclusion of warranties; therefore, this clause may not apply to you.
16. Limitation of Liability To the extent permitted by law, HELENA and its partners shall in no event be liable for data loss, revenue loss or any indirect damage related to the use of our Services or products.
17. Indemnification You agree to indemnify HELENA, Shopify, and their partners against any claim related to a breach of these Terms or unlawful use of our Services by you.
18. Severability If any provision of these Conditions is deemed invalid, the other provisions shall remain in full force and effect.
19. Entire Agreement These Terms constitute the entire agreement between you and HELENA. No prior agreements shall prevail.
20. Assignment You may not transfer these Terms without our written consent. We may transfer them at any time without prior notice.
21. Applicable Law These Terms and Conditions are governed by the laws in force in the country where HELENA is registered. Disputes will be submitted to the competent jurisdiction.
22. Section Headings The headings used in these Conditions are for ease of reading and have no legal effect.
23. Modifications We may modify these Terms at any time. The effective version is the one published on our website. By continuing to use our Services after the posting of modifications, you agree to the new Terms.
24. Contact For any questions regarding these Terms and Conditions of Use, please contact us at: inf@helenabrand.com